Refunds and cancellations

Confetti refund policy · Last updated: October 19, 2026

This policy explains when Confetti charges credits, how to cancel a plan, and when you can get money back. It is part of our terms. Nothing in it limits rights you have under consumer protection law where you live.

You only pay credits for delivered designs

Planning a project and reviewing its brief are free. Before a build or revision starts, you see and approve its credit price. We hold those credits while Confetti works and charge them only when a model is delivered. If the request fails, ends without a model, or you cancel it before delivery, the held credits are returned to your balance automatically. Internal repairs never add to the price you approved. Saved designs and downloads stay available when your credits run out.

A delivered model is a design file, not a promise that the object will fit, work or be safe. Credits spent on a delivered design are not refunded because the design needs changes. Ask for a revision instead, or contact support if you think something went wrong with a charge.

Cancelling a subscription

Maker and Studio renew monthly until you cancel. Cancel anytime in Settings → Billing under Manage billing. Cancelling stops the next renewal. You keep your plan and its credits until the end of the period you paid for, and then your account returns to Free. Credits you already have keep their original expiry dates.

Subscription payments are not refunded for partly used months. If you were charged for a renewal you did not mean to keep and have not used any credits since that charge, contact support within 14 days and we will refund it and remove that month’s credits. Deleting your account cancels its subscription immediately, without a refund for the rest of the period, and removes any unused credits.

One-time credit packs

Credit packs are valid for 12 months from purchase and stay usable if you cancel a plan. If you have not used any credits since buying a pack, you can ask for a refund within 14 days of purchase. Otherwise packs are not refundable, except for billing errors or where the law requires it.

Free and bonus credits

Welcome, monthly Free and referral bonus credits are free. Credits of any kind have no cash value. They cannot be exchanged for money, transferred to another account, or used for physical parts, printing, shipping or subscriptions.

What happens after a refund or dispute

Refunds go back to the original payment method through Stripe; how long they take to appear depends on your bank. When a credit-pack payment is refunded, we remove the matching share of that pack’s credits, or all of them for a full refund or a payment dispute. If some of those credits were already spent, the difference is deducted from credits you receive later. A refunded or disputed subscription payment also reverses any referral reward it earned for the person who invited you.

Printed parts and electronics

Physical orders are separate from credits. Printed parts are made to order, and electronics are bought from suppliers for your order. When you pay Confetti for a print, electronics or kit order, your payment authorizes us to place it with the supplier shown at checkout. You can cancel for a full refund until the supplier accepts the order or production starts; after that, changes or cancellation may not be possible. A refund does not by itself stop a supplier’s production.

If an order arrives damaged, defective or incomplete, or does not match what you ordered, tell us within 30 days of delivery: open the order in Your orders and choose “Report a problem with this order”, or email support with the order reference, and send photos of the problem. We will work with the supplier to arrange a reprint, replacement or refund for the affected items. We cannot refund physical orders because a generated design did not fit or work as you hoped, so check the design and its build review before ordering. Refunds for physical orders are reviewed by our team and are not automatic.

Some services take payment themselves: purchases you complete on Craftcloud’s own site, and parts you buy from a retailer’s website. Those providers’ own refund and cancellation terms apply, and they handle the refund. We are happy to help you contact them.

How to ask for a refund

Send a message through Help & feedback or email support@confetti.build. Include the order reference, or the date and amount of the charge, so we can find it quickly. Our team reviews every request.